Get In Touch

01805 970001

shop@pinecroftcandles.com

12 High Street
Torrington
EX38 8HN

Frequently Asked Question!

Delivery

Standard delivery is Royal Mail 2nd Class which is normally a 2 day delivery. Costs are calculated at the checkout before you pay. You can upgrade to Royal Mail 1st Class for a small fee which is normally next business day delivery.

Returns

If there is a problem with the candle, please get in touch via the Contact Us page. We’d rather be given the opportunity to put things right rather than learning of a problem in a bad review.

Sizing details

All our tins are the larger 77mm x 65mm with 220ml capacity and can burn up to 40 hours. We don’t sell the small 100ml tins you might see other selling.

Gift wrapping and packaging

Each candle is packed in it’s own individual box so you can gift them pretty easily – however if you wanted us to put multiple candles in a larger box, simply let us know in the checkout notes.

Shipping Locations

We only ship to the UK.

Shipping Times

In this Amazon ‘quick delivery’ age, people expect a rapid dispatch, so 95% of our orders will be shipped the same day if we get the order before lunchtime. Please note, whilst we dispatch quickly, sometimes Royal Mail do get backlogs and delays. Once it leaves us, its a little out of our control, so please be aware of this when ordering time sensitive gifts.

Returns Policy

Thank you for shopping with us! If you aren’t 100% satisfied with your purchase, we’re here to help.

Return Window

You have 14 days from the date you receive your item to initiate a return. To be eligible, your item must be:

Unused and in the same condition that you received it.
In the original packaging with all tags attached.
Accompanied by the receipt or proof of purchase.

Shipping Costs

Please note that shipping costs for returns are the responsibility of the customer. * Original shipping charges are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

How to Start a Return

Contact Us: Email our support team at shop@pinecroftcandles.com with your order number and reason for return.
Pack Your Item: Securely package the product to prevent damage during transport.

Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.